How Having Users Changes Everything

One of the craziest things to surface from our beta program has been the incredible interest in the Xobni Rankings. Xobni Insight assigns a number to each of your contacts based on the amount of mail traffic that you send and receive from them and the ratio of incoming and outgoing messages. Fred Wilson has totally enjoyed Xobni Rankings. I’ve heard of at least 5 offices that are playing the “Who’s your number one?” game!

adam is my number 1

We also didn’t realize how much a company must change to support lots of users. Addressing support and feedback emails has become a top priority in our company and a major time sink. Luckily we now have a few people and the right technology to assure that user support issues are addressed in a timely fashion and user feedback is put into our feature request system. Having this valuable data helps us prioritize our development efforts as we continue to iterate and improve Xobni Insight. Thank you for your feedback, beta users!

Our team took last weekend off, which is a rarity for us. It was well deserved following the hard work it took to push out the beta for TechCrunch40.

We try to respond to beta feedback emails quickly, but over the weekend we realized that we were getting behind. Today the whole team hunkered down in our conference room for 3 hours and processed over 300 support and feedback emails. Usually we are all working in our own domains for most of the day; it was really fun to have everyone together for a few hours working together. Yay team!

xobni support team

From left to right: Bryan, Adam,Tim, Gabor, La Donna, Greg, Matt (cameraman- not shown)

4 Responses to “How Having Users Changes Everything”

  1. 1 Clay Cook September 26, 2007 at 1:56 pm

    Hey Guys,

    Just want to let you know that I love your product.
    Am already telling everyone I know about it and have suggested that one of our companies all get on it.
    Keep up the great work.

    Still not sure though what your business model is from an investor perspective, other than showing ads (I hope you dont do this), or charge subscription fee (am guessing you may consider this).


  2. 2 Ken Berger September 27, 2007 at 4:55 pm

    Great work guys.

    1 Q: is there a way to access one’s ranking list? There is no doubt that this would be hugely popular (and of course cause all kinds of unspoken rivalry). Also, for me the highest ranking person I can find is #6. Then I don’t see anyone else until #13… I can’t figure out if the app is working correctly, maybe there’s someone I gabbed w/ a lot in 2001 or something and their high ranking is hidden in a folder somewhere. I don’t know how to easily access such info to check.

    Thanks again,
    Ken Berger

  1. 1 There’s nothing wrong with rankings - it’s natural | WinExtra Trackback on September 26, 2007 at 5:49 pm
  2. 2 There’s nothing wrong with rankings - it’s natural — Shooting at Bubbles Trackback on May 31, 2009 at 8:39 pm

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About Xobni

Xobni’s contact management products offer lightning fast email search and organization of your inbox, as well as an innovative and comprehensive address book for the mobile device.


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