Deep in the trenches: support@xobni.com

I want to begin this blog installment by thanking everyone who has written to our support team with feature requests, bugs, and general comments; you are an important part of creating a better product. I especially want to thank those whom have repeatedly thanked us for creating Xobni. This is encouraging and helps me see that we are indeed producing a useful product.

Next, I want to express gratitude for the patience displayed by everyone who is waiting for a download code for our beta software. Our engineering team is working very hard to send out a version that will meet the performance needs and feature requests of our beta users. To those of you who have included Xobni in your blogs, articles, or personal sites, we truly appreciate it. We will send you a priority invitation code as soon as possible. To date, there are over 240 people displaying Xobni badges on their sites. Thank you, thank you! We look forward to reading your reviews once you’ve had an opportunity to test us out.

To recap the last few weeks, we’ve been experiencing the following in the support department:

The majority of support issues relate to slow performance of Outlook or Xobni as well as Xobni Sidebar loading problems. We are pleased to announce that these performance issues have been almost completely wiped out by our most recent updates. We are continuing to work on ways to improve in these areas. The Xobni memory footprint has been reduced to 50% of its original size and profile loading times have seen a 10x improvement. Sidebar loading problems are being addressed this week.

Beta users, if you have been refraining from using your Xobni, please try again and make sure that the automatic updates have been downloaded and are in effect on your computer. The most current version as of today is Xobni 1.0.3, build 2014. You can check your version by looking in the Outlook panel, selecting Xobni, and then clicking on ‘About’.

Wondering which features are most commonly being requested? Here are the top requests that we are working on:

  • Users are thrilled with the way Xobni finds contact information. They would like to take this new found data and place it within Outlook. For example, users would like to be able to take a person found in Xobni, and ‘drag and drop’ that person into Outlook’s contacts.
  • Users would like more control in filtering which information is synced from their old emails into Xobni. Data synchronization is quickly being developed to be more intuitive.
  • Manually editing contact information once Xobni has retrieved it. We understand this request and Aamir is working on it!
  • Implementing the contact picture in the profile section. This is on its way!

While working with the team here at Xobni, I’ve enjoyed witnessing the intuitive manner of the engineers and product developers. Often, they have already begun working on a new feature before such a request has even come in. This shows me that Xobni understands what is needed to make your inbox experience a happy one. Having said that, I encourage our Xobni fans to look to future product updates with optimistic confidence!

Stick with us during the beta and we will do all we can to help you out!

-Skyler, Xobni Support Team

1 Response to “Deep in the trenches: support@xobni.com”


  1. 1 Andy W October 23, 2007 at 8:42 am

    Hi, congrats on the great buzz surrounding your product, it looks very promising indeed. I will certainly send over my feedback and perhaps blog about it (in spanish!) when I get to try it out.

    Cheers!
    Andy W


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About Xobni

Xobni’s contact management products offer lightning fast email search and organization of your inbox, as well as an innovative and comprehensive address book for the mobile device.

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